SEPHORA LOTTE WORLD MALL

3/5 기반으로 2 리뷰

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서울 송파구 올림픽로 300, 롯데월드몰 지하 1층 SEPHORA, Songpa-gu, Seoul, South Korea

핸드폰 : 📞 +89
웹사이트: https://www.sephora.kr/
카테고리 :
도시 : Seoul

서울 송파구 올림픽로 300, 롯데월드몰 지하 1층 SEPHORA, Songpa-gu, Seoul, South Korea
I
Izzy Pamelo on Google

처음에 매장 셔터 다 올라가있고 앞에 보안용 스캐너들에 Grand Open 적혀있어서 들어갔는데 아무도 앞에 서서 제지하는 사람도 없엇고 안에는 유니폼+사복입은 사람들이 뒤섞여서 여기저기 서있길래 당연히 매장이 연줄알았음. 마침 내 앞에 걸어가던 사람도 들어가길래 구경할겸 따라들어간 것도 있음. 근데 갑자기 뒤에서 고래고래 소리치면서 밖에서 어떤 매니저인지 직원인지도 모르게 사복입은 여자가 앙칼지게 “여기 들어오면 안되거든요?!” 해서 나랑 그 앞에 들어간분 둘 다 너무 놀랬음. 다른 직원 몇명도 놀랜눈치. 아무도 앞에서 제지 안했고 나는 딱 10걸음 정도 들어갔다가 뒤통수 따갑게 소리질러대는 여자때문에 기분이 팍 상했는데, 누가 나가주세요 하는것도 아니고 소리지르고 그냥 지나가는 거라서 어이가 없었음. 세포라 rouge 로 몇년을 쓰다가 마침 귀국에 맞춰서 한국에서도 런칭해서 기뻤는데 고객 대응이 미국이랑은 180도 다르게 불친절해서 골드를 주든 말든 갈 생각도 없어지게됨. 그러고 몇달 후에 친구 따라서 잠시 들어갔는데, 코로나라서 매장 직원이 먼저 쇼핑하는 사람들한테 말 안거는건 알겠는데 계산대 직원마저 퉁명하게 말끝마다 틱틱대더라. 세포라 한국 진출이 망하거든 그냥 한국 직원들이 너무 직원이 갑이다를 이상하게 우려먹어서일거라본다. 지나갈때마다 사람도 별로 없던데.. 세포라 코리아 각성좀;
At first, the store shutters were all up and the security scanners in front of them said Grand Open, so I entered, but no one stood in front of me, and no one stood in front of me, and there were people in uniforms + plain clothes mixed up, so I thought the store was open. Someone who was walking in front of me came in, so there were some that followed. But suddenly, a woman in plain clothes shouted a whale whale from behind and didn't know what kind of manager or employee was outside, and said, "You can't come in here?!" So, both me and the person in front of him were very surprised. Several other employees were also surprised. No one stopped me in front of me, and I was offended by a woman screaming in the back after taking just 10 steps, but it was ridiculous because it wasn't someone asking me to go out, but just screaming and passing by. After spending several years with Sephora rouge, I was happy to launch it in Korea to match my return, but the customer response is 180 degrees different from that of the United States, so I have no intention of going with or without gold. Then, a few months later, I went in with my friend for a while, and because it's Corona, I know that the store staff didn't talk to the people who shop first, but even the cashier was bluntly ticking at each end. If Sephora's entry into Korea is ruined, I think it's just because Korean employees are weirdly worried about the employee being too bad. Every time it passes, there aren't many people. Sephora Korea Awakening;
A
Angel L. H. on Google

My friends and I went in and were immediately greeted by a kind male staff member who politely let us browse after telling us about sales. Minutes later we were assisted by Soy on 04/09/2021 between 7pm-8pm. She had a lot of makeup knowledge including knowledge on brands outside of Korea and she was very patient and not pushy at all but was still able to tell us about her thoughts on the makeup we were looking at. This is a side note but still important: I am not a makeup artist but I am very familiar with makeup, makeup styles and so on. Soy's style was amazing, smooth and stylish while not looking like too much. Knowing that she obviously has good skill made me trust her more in regards to selling us makeup. I really like this store and think people should ask for Soy if they want a really nice and helpful experience!

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