LCT Management

View Restaurant

The view is wonderful

I went on a family trip to Busan after a long time, and there was something very unpleasant personally here. I thought it was a personal matter and tried to move on, but I think it is a matter to'check the management status of the hotel' and find out if it is'operating properly' using this as a stepping stone. I want to leave a post. Accommodation reservation period: 2020.08.07~2020.08.09 (2 nights 3 days) Actual stay period: 2020.08.07~2020.08.08 1. Situation As soon as I entered the accommodation after checking in for the first time, there was an unpleasant smell. I thought it was because it was a new building and it was not ventilated, so I opened the window immediately before going to bed, and went to bed with air purifier and dehumidification function. However, my older sister, who slept in a room near the shoebox, closed her door and appealed in the morning saying she slept with a mask. Anyway, I had a planned schedule, so I left in a hurry in the morning and turned off the air conditioner at the time, but every time I entered after finishing the schedule, there was a really bad smell. It felt worse because I kept staying outside and then came in. Everyone in the family looked for a stinky place, and food was rotting in the utility room trash bin next to the shoebox. The receipt was torn on the thin chicken and chicken radish that had become rotten and water, so it was August 2nd. In other words, it was decaying during the six days we stayed. (Chicken Receipt: Check the date of 8/2 / There was a thin chicken and chicken radish that had become rotten and water, and other garbage accumulated in a black bag, but could not be confirmed separately) 2. Response from the hotel I found food waste in a large trash can in a utility room like a small warehouse while opening the door like yesterday, spraying the deodorant that I had, and turning the air clean to the worse odor, and then I immediately called the hotel and asked for a deodorant. I heard an answer saying that I would sprinkle it. After about 15 minutes, an employee brought a deodorant, and after grasping the severity of the odor worse than expected, he didn't know what to do. Six days ago, I asked the employee who was going to spray only deodorant without knowing the exact situation even though there was so much food waste here and there was a bad smell, and without thinking about changing the room..I asked if this would be solved with a deodorant. Did it. We wanted to talk with the person in charge, saying that he thinks he should see this situation. And the official who thought he would be coming soon called us after about 20 minutes. He said he was sorry, but he said he would give you wine and that he would give you a 50% discount coupon for the VIP room where you can stay the next time you come. He said,'Isn't it right to smell and see the situation in person?' Was not actively trying to come up with a solution to I'll just give you wine and even a diffuser. When you next visit, you're just telling me a 50% discount voucher for the VIP room. Whether this is an apology or truthful handling... I was angry at the hotel's response, and we requested a refund for the two days' accommodation today and yesterday, but were rejected. We even bought food from the outside, and we had a dinner schedule that we had reserved afterwards, but we couldn't do all of them, so the plan was disrupted. So yesterday, after a refund, I asked to change the room, but I only said that the room was full and that it was impossible. (After checking the same night, there were a lot of other rooms left in the real-time reservation status, and some were captured.) So the time went by, and in the end, if I didn't stay today, I would give a refund for today's case. 'I will either take the wine or I will refund only today, so now! I was unpleasant at the feeling of "Go out", and I was very angry at the situation where about two hours passed by hung up and dialing and repeating. It should have been a place that could cook in a room for 4 people on the weekend, but there was no such place nearby, and I tried to find a place to stay in Busan, but there were no seats on the day after 8 o'clock. Eventually, I discarded the things I had been shopping for over 150,000 won, and I couldn't even go to the place I had reserved.. The schedule was all ruined, and I was in a hurry to find a room in a shabby and uncomfortable place, so I only had to go to bed. 3. What to do after this I calmed down and turned it over, saying it was past, but the check-out time at LCT Residence passed around 11:50 on 8/9, and a call came up asking why not. I asked if you knew you left the room yesterday, but I didn't know at all. I'm so upset that this problem doesn't even take over and I try not to improve it. I wasted my time and ruined the whole trip because of the hotel's coping and problem-solving methods on my trip to have my parents and to do something good in a nice place. Indeed, it is doubtful whether this is a 5-star residence and a service that is suitable for it, and is it worth staying for 650,000 won per night. The views and facilities were really good, but when there was a problem, the poor coping was very disappointing. I hope other people don't like this...

View and pool price~ Nothing to eat in the lounge

Haeundae's skyline is the level of advanced countries. The night view is also nice, but it shows a different look at each time and season.